FAQs

1. How can I place an order?

Shopping at Fardad is simple:

• Browse the website and select your desired items.

• Choose your size and click ‘Add to Cart.’

• Review your shopping bag by clicking the ‘Shopping Cart’ icon at the top of the page. You can add or remove items as needed.

• When ready, click ‘Proceed to Checkout’ to complete your purchase.

 

2. Do I need an account to shop?

No, you can shop without creating an account. However, registering offers these benefits:

• Track your order status.

• Review your purchase history.

• Save your details for quicker checkout next time.

• Manage your account details and preferences.

• Add sold-out items to your Wish List.

To create an account, click ‘Register’ and fill in your details.

 

3. What payment methods do you accept?

We accept major credit cards, including VISA, MasterCard. All transactions are securely processed with SSL encryption to protect your data.

 

4. What currency is used for payments?

All prices on our website are listed in PKR (Pakistani Rupee).

 

5. Do you ship internationally?

Yes, we offer worldwide shipping.

 

How long does delivery take, and what are the charges?

• Made-to-Order Luxury Pret: Delivered in 3–4 weeks.

If your order is delayed, please contact our customer service team for assistance.

 

7. Do you offer same-day delivery?

Currently, we do not provide same-day delivery services.

 

8. Are there additional duties or taxes?

• Local Orders: No additional duties or taxes are applied.

• International Orders: Charges may vary based on the destination and are the responsibility of the customer.

 

9. Can I modify or cancel my order?

You may request changes or cancellations within 48 hours of placing your order. After this timeframe, modifications or cancellations cannot be guaranteed. Contact customer care for assistance.

 

10. How can I track my order?

Once your order is confirmed, you’ll receive a unique order number. Use this number to track your order status via customer care.

 

11. Are the colors displayed on the website accurate?

We strive to ensure the colors shown on our website are as accurate as possible. However, variations may occur due to differences in screen displays and device settings.